Appeals & Complaints
We facilitate and encourage learners to talk to us if they consider an assessment result to be invalid or unfair or if they have a complaint about any aspect of the assessment process. The Learner Support Officer is responsible for coordinating complaints and appeals in accordance with our documented procedures, ensuring that learners are aware of and familiar with the procedures, and that the procedures are implemented fairly and effectively.
The Training Manager let the learners know about reviews, appeals and complaints at induction and they are also addressed in the learner handbook. We remind learners of the opportunity to appeal when the approved results are issued to them. The Learner Support Officer retains copies of complaints and appeals forms and correspondence with appellants/complainants